It started a few years back. KangPack was already busy, trucks out every day, when we got a call from a woman named Margaret.
She was in her eighties. Living on her own. She'd just been told she had to be out of her apartment, fast, after more than 15 years in it.
We told her not to worry about a thing. We'd take care of it.
We get there and she's got a fresh pot of tea and homemade scones waiting for us on the kitchen table. This woman barely had enough to pay for the move, and she's feeding us first. All day she treated us like we were her own grandkids.
Then it hit us. As we packed up the place, you could see she didn't have much at all. She told us, real quiet, that she was going to cover the whole move with the last of her savings.
That one stayed with us.
For Margaret this was never just a move. It was losing the only home she'd known for 15 years and starting again, on her own, with no one.
So we didn't charge her. Not a cent. We got her into the new place, set it all up properly, and didn't leave until she was settled.
She still has us over for lunch every now and then.
That day changed something in us. We've got a fleet of trucks, might as well put them to good use, I reckon. Since then, helping older Australians move when life gets hard has become part of what KangPack is. Because sometimes people don't need movers. They need someone who actually gives a damn.
Theo
